We love our industry, our city and our clients and we are so thankful to everyone who has continued to support us by booking smaller events this summer, and events into the future. We see you, we appreciate you, and we will forever remember your kindness.
Our warehouse has re-opened to its full capacity, and are offering services as regular. We kindly ask that when visiting the Bespoke HQ, you respect the safety precautions we have in place to you and our team!
Please do not come in if you exhibiting any flu/cold like symptoms
wearing a mask is required for clients
Please respect physical distancing 
Please use hand sanitizer upon arrival 
UPDATED CLEANING PROCEDURES:
We were clean before, but now we sparkle (and smell a bit like sanitizer… but in a good way!). In light of COVID-19, we have added additional precautions when handling the rentals incoming and outgoing from our warehouse.
All hard surfaces are being sprayed with a food safe sanitizer. This includes our transportation totes and all handling materials.
All upholstered surfaces are sanitized with an alcohol spray.
All drapes, linens and fabrics are being professionally laundered.
VISITING THE BESPOKE WAREHOUSE:
To ensure the safety of our team and visiting clients, we want to ensure everyone is healthy and exhibiting no cold or flu like symptoms. Prior to your consultation appointment, you will be sent a link to complete a quick health screening assessment prior to your visit.
All Bespoke team members also complete a health screening prior to each and every shift.
For clients, wearing a mask is optional in the Bespoke Showroom, and we will kindly ask you to use hand sanitizer upon entering.
During your consultation, we ask that all touched items be placed on a designated table so we are able to properly sanitize everything before the next appointment.
Onsite Set Up, Strike, Deliveries & Retrievals:
All Bespoke team members are required to complete a health screening prior to each and every shift. Team members are also required to wear masks for the entire duration of their time at your event.
Our team will be equipped with a Sanitation Kit that includes gloves, masks, hand sanitizer, food sanitizer spray, cleaning sprays and anything else required to ensure we are preparing your event for your guests.
Hard surfaces will be wiped down and soft surfaces are sprayed with an alcohol spray to disinfect. When handling dinner wear pre and post event, our team uses clean, disposable gloves prior to touching the items.
UPDATED CANCELLATION POLICY:
As per our contract, all deposits & initial payments (and full payments within 30 days of your event) are non-refundable. However, in light of current events, we have amended our contract to allow all events affected by COVID-19 to put all previously paid amounts on file to be used at a future date. We will also allow transfer of credits to another person with your written consent.
You can find the applicable original policies in your signed contract in section 3.1, 3,2 and 11.1.
Stay safe, positive and squeaky clean – and remember to be kind!
We will get through this together.
A NOTE TO OUR WEDDING CLIENTS:
To our clients seeing cancelled and postponed weddings. We will all get through this. The world is in a surreal time, and sometimes it feels like we are on the outside looking in. It doesn’t feel real and it’s hard to accept.
But guess what? COVID won’t beat us. It may delay us, but when we get through this, and come out on the other side – we will have a deeper love, a deeper connection and a deeper gratitude for what we’ve overcome.
As long as we lead from a place of kindness, help others and reconnect with what’s truly important, we hold the power to continue to see the good in each day, trust in purpose, and live positively.
Our hearts are with you. Snuggle tight and enjoy your love!
